FAQ

  2. About Us
  3. FAQ
Where is Palasino?
Located in the heart of South Moravia, the charming town of Mikulov. Thanks to its ideal location, Palasino Mikulov is easily accessible from Brno and Znojmo as well as from Austria’s Weinviertel and Vienna.
When is the Casino open?

Business Hours

Monday to Sunday from 14:00 to 06:00

Do I need to be a member to visit?

All persons wishing to enter the casino must complete a registration form and sign an AML (anti money laundering) declaration. Valid ID is necessary.

Can I park at Palasino?

Yes, you can park directly in front of our casino. Parking is free of charge.

How old do you have to be to visit Palasino?

Everyone over the age of 18 can visit Palasino.

Do I need to carry any ID when I visit the casino?

Yes, for registration in our casino a valid ID card, driving licence or passport is required.

What if I don’t know the rules of games?

Our friendly members of staff will be happy to answer any questions about our games.

Can anyone join the Palasino Loyalty Program?

All players who visit the casino join our unique reward program on registration. Once you complete our registration form and show valid ID you will you receive your Player Card. Your Card doubles as your cashless wallet and loyalty card. You earn Points while you play and can then use these on the slot machines to play or cash them out for money.

Do I have to pay an entry fee?
If you want to come and play at Palasino Mikulov without paying any fee, take advantage of the Just Play package for 0 €!
 
You can upgrade your chosen package at any time during the visit. Here are the options: 

Play & Drink - 5 €
Includes non-alcoholic drinks, coffee and tea.

Play & Drink & Eat - 10 € 
Includes All Inclusive Buffet and selected alcoholic and non-alcoholic drinks.